The issue is likely due to the fact that not all emojis supported in Zendesk’s web interface are supported via the API This discrepancy can be attributed to differences in how the web interface and the API handle and render emojis

Zendesk’s API and web interface might use different libraries or methods to render emojis. The web interface often has more comprehensive support for emojis, while the API might be limited to a subset of these emojis