What IDE version are you using? We would most likely need to inspect IDE logs for that. Please collect them and share with us! Here is the way you can collect the logs https://www.jetbrains.com/help/phpstorm/remote-development-troubleshooting.html?_gl=1*lrk86i*_ga*MzYxMTkwMDY3LjE3MzMzODI0ODQ.*_ga_9J976DJZ68*MTczMzM4MjQ4My4xLjAuMTczMzM4MjQ4Ny42MC4wLjA.*_gcl_au*MTcwNTQ4MzUxNi4xNzMzMzgyNDg3*FPAU*MTcwNTQ4MzUxNi4xNzMzMzgyNDg3#support