Can you add the full formula used? To check what is happening I need to check the full formula.

From what I see in the part of the formula shown, 'CASE WHEN {custcol_alloc_department.subsidiary} contains {item.linesubsidiary}' looks quite strange. They are using 'contains,' but 'contains' is a function that cannot be used on just any field as it requires a specific index.

Best ERPSof