If you want to automate the process and make it interactive, you can use chatbot as an alternative. You can take this a step further by automating responses based on the feedback.

1. Managing User Input & Bot Responses

• When a user selects "Yes," the bot can reply with something like, "Glad to hear that! Let us know if you need more help."
• When a user selects "No," the bot can follow up with, "Sorry to hear that. Could you share what went wrong?"
• You can manage user input and bot responses through this guide: Managing User Input & Bot Response

2. Using AI Assist for Smarter Replies

• If you integrate AI Assist V2, your chatbot can provide more relevant responses based on the user's feedback.
• For example, if someone says "No," AI Assist can search your knowledge base and automatically suggest helpful solutions.
• Here’s a guide to set it up: Using AI Assist V2 in Chatbot