The profile has been validated, but I experienced the same problem. I used the support URL below: "https://support.google.com/accounts/thread/218373393/identity-verifications-with-play-console-keeps-saying-the-uploaded-document-is-poorly-lit?hl=en" and entered the identical name and address as they appear on the document. The case(upper/lower) of the name and address is the same as that of the document. Upload an image rather than a document.