Take a screenshot or video of the failure so you can see where it has failed on the page.

There are a couple of reasons why you would get that error

1. There is a overlay or wrapper blocking the element and you will need to close or remove it
2. The element is disabled and you will need to enable it
3. The element is not in the viewport so you will need to scroll to it or maximize the window or change the browser resolution - aim to have a consistent browser resolution across all browsers.