Reports

i am new to amazon connect. I am trying to make a audio works from play prompts or lex messages on audio chat for user that starts webchat. The WEBRTC broswer connection is okay. After calling the active call stays for 5-7 seconds. That is fine as for basic all i want is playpromt audio should get listen . But no audio comes from amazon connect servers . The cloud watch the first log entry of start media stream is fine Butthe 2nd log entry of startmediastreaming shows error in result

"Parameters": {
        "MediaStreamTypes": "Audio",
        "Track": [
            "ToCustomer",
            "FromCustomer"
        ]
    }

I have enable media streaming keneis etc in instance for needful IAM rules ( That managed by AWS anayway) Are you saying listening to audio of play prompts or lex messages are not possible. I have to claim phone number for calls?

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