**Going to predicate by saying, I'm a new user; however.
**
If there's one thing I know about using software/services when gaming, there's a slew of factors that lead to situations like this.

- One of the programs no longer is able to validate a connection using your current OS as it's no longer supported
- One of the programs is no longer able to validate the OTHER program because that program isn't supported.
- One of the programs uses an out-of-date pull or post request that can't contact a server because that server is no longer maintained.

and any mix between. Your best bet would be finding a different service or hotfixing it on your end somehow/contacting specific members of the community that utilizes either program.