Yes, technically Zoho CRM itself doesn’t expose IMAP emails directly via its public API (unlike notes, tasks, or events). Zoho stores IMAP-connected emails in a separate internal email module which is not fully accessible through the standard CRM API.
However, there is a way to retrieve these emails externally by connecting directly to the Zoho Mail account itself (via IMAP or API), independent from Zoho CRM.
For example, I’ve built a solution (Sivox) that automatically connects to Zoho Mail (or Gmail), extracts emails, attachments, and metadata, and synchronizes them into external databases like MySQL or SQL Server.
If you want to fully extract and store these emails outside Zoho CRM for analytics, integrations or backups — this type of solution might be exactly what you’re looking for.
Let me know if you want more technical details.