Use a Custom Field Instead of “State”

If you want to customize column labels without impacting global labels, create a custom choice field:

1. Add a new field (e.g., vtb_status) to the table.

2. Define your custom choices: “To Do”, “In Development”, “Review”, etc.

3. Create a new Visual Task Board based on this field.

4. You'll now see custom column names as per your values.

If anyone's interested, we documented one of our ITSM implementations here with results, read now!