We've seen this exact challenge before while integrating DocuSign with Dynamics 365 for one of our AEC clients. On the surface, everything worked fine—documents were sent, received, and signed. But automatic status updates? Silent. Just like you're experiencing now.

In our case, the root cause was a missing webhook subscription. DocuSign Connect was not pushing status changes back to Dynamics. This is often overlooked during trial setups or when the authentication scopes are not fully configured.

When we solved it, the client saw a 50 percent reduction in document turnaround time. No more manual status checks. No more data silos. Just seamless, automated sync between Dynamics 365 and DocuSign.

You can read the full case study and a blog if you're evaluating whether this integration can work at scale. It outlines exactly what was missing, how we fixed it, and the measurable benefits:

https://nalashaadigital.com/blog/docusign-dynamics365-integration/

https://nalashaadigital.com/case-studies/integrating-docusign-with-dynamics-365/