I uploaded my app bundle on an old Google Play Console account that didn’t require the “14 testers” step. The app was approved in about 3 days.

Later, I transferred the app to a new Google Play Console account. On the new account, I uploaded an update (on 29 August), but the update has been stuck in “In review” for more than 2 weeks now and still hasn’t been accepted.

I already contacted Google Play Console support by email, but I haven’t received a reply for over a week.

Why is the review taking so long on the new account, while it was faster on the old account? Is this normal, and is there anything I can do to speed it up?