I’m experiencing the same issue with the Autodesk ACC API. The responses I get vary each time I call the endpoint. Sometimes I only receive inactive categories, other times I get both active and inactive. Most of the time, no rootCauses are returned at all. When they do appear, they are almost always inactive. It seems inconsistent and doesn’t match the expected structure as described in the API documentation.

Do you happen to have a solution or workaround for this?